Cancellation and reduction policy
special measures COVID-19 cancellation and reduction policy
21/05/2019
On March 11, the World Health Organization (OMS) declared the outbreak of the coronavirus a global pandemic. Since then, it has evolved rapidly and governments around the world have diligently taken steps to curb its spread.
While the state of alarm for COVID-19 is active in Spain, we offer our clients a cancellation and reduction policy according to the new needs, which will be:
1. The payment policy and bookings will not be affected in the new measures of SportsClubTour by COVID-19.
2. Cancellations and reductions policy:
The cancellation and reductions will be totally free of penalties described below up to 7 days from the start of the contracted services and activities.
3. The contracted services that SportsClubTour cannot provide due to inconveniences of the COVID-19 will return the fully value of the services not provided.
4. The expenses incurred by the client such as the order of sports equipment, whether personalized or not due to the contracted services, will be accrued in addition to the percentages described above in full.
We understand the different causes that any participant can go through on this difficult time with COVID-19 and we offer a service according to such needs, guaranteeing a quality service and open to unexpected changes to which we are all exposed.
1. cancellations
– If the cancellation occurs before the 90 days before the service provision there will be no penalty fee.
– Between 90 and 60 days before arrival, there will be a fee of 25% of the total of the canceled services.
– Between 60 and 30 days before arrival, there will be a fee of 50% of the total of the canceled services.
– Between 30 and 0 days, there will be a fee of 100 % of total cancelled services.
All expenses caused by the cancellation of the service by the client for which reimbursement is not possible will be borne by the client, who will bear the cost 100%, regardless of the time interval elapsed.
2. Reductions
– If the client requests the reduction of services 90 and 60 days before arrival, reduction up to 20% of the total services and bookings without penalty. Any higher percentage will be considered “Cancellation” and will be charged accordingly following the indicated table.
– Between 60 and 30 days before the provision of the contracted services, reduction up to 10% of total services and bookings without penalty. Any higher percentage will be considered “Cancellation” and will be charged accordingly.
– Between 30 and 0 days before the provision of the contracted services and bookings, any cancellation will be considered as cancellation, and will be charged in its entirety including all reserved services.
* All the services contracted with SportsClubTour.com will be in accordance with this policy of cancellations and reductions, this policy will only be excluded with the agreements previously made in writing between both parties.